Frequently Asked Questions
- HOW DO I START ORDERING ON THE DNA HUB?
Click on the "Get A Quote" on our menu bar, let us know your requirements by completing the online form and we will get back to you with a quotation within 2 working days.
- WHAT KIND OF PRODUCT(S) DOES THE DNA HUB ACCEPT?
- IS THERE ANY RESTRICTION ON THE PRODUCT’S DIMENSIONS?
- WHAT PRODUCTS FALL UNDER JEWELLERY & ACCESSORIES?
If you are unsure, do drop us an email at firstname.lastname@example.org and we will be happy to clarify it for you.
- WHY DO I NEED THE SERVICES FROM THE DNA HUB?
We work closely with the brand owners and suppliers as well as the marketplace and retailers on both brick-and-mortar and online sales platforms.
At The DNA Hub, we merge these digital content together, creating a trusted source of data through our knowledge of the industry for your business usage.
Pickup & Return Of Products
- DO WE PROVIDE PICK-UP & RETURN SERVICES?
We do not provide these services but we can make some reccomendations for your reference to arrange the service for pick-up/return of your product(s) at your own costs.
- WHEN WILL MY PRODUCT(S) BE RETURNED?
Using The DNA Hub
- HOW WILL I RECEIVE MY PRODUCT IMAGES?
Once all of the photos have been taken and uploaded, a download link will be sent to your email address. The link will lead you to a zip file where your images will be available for download.
- HOW LONG WILL THE PRODUCT PHOTOS/CONTENT BE AVAILABLE ONLINE FOR ME TO DOWNLOAD?
- WHAT FILE TYPES DO YOU PROVIDE?
- WHAT RESOLUTION WILL MY PHOTOS BE?
- WHAT BACKGROUNDS CAN I CHOOSE FROM?
- I HAVE SOME SPECIAL REQUESTS ON HOW THE PHOTO SHOULD BE TAKEN. WILL THERE BE EXTRA CHARGES?
- IF THE PHOTOGRAPHS DID NOT TURN OUT TO BE OF MY PREFERENCE, CAN I REJECT ALL OF IT AND NOT PAY?
- CAN YOU DESIGN SETS FOR SHOOTING OUR PRODUCTS?
- CAN THE DNA HUB DO OUTDOOR OR ON-LOCATION SHOOTS?
We will be glad to make the arrangements.
- WHAT HAPPENS IF I ACCIDENTALLY LOSE OR DELETE THE PHOTOGRAPHS?
- WHAT PAYMENT METHODS DOES THE DNA HUB ACCEPT?
You can pay for our services using the following payment methods:
1. Credit Cards